Refunds specific line items in a booking using the booking Id returned when completing an order.

Example Request

  "refundReason": "Unable to attend show.",

Line item numbers are provided when a booking is retrieved via the Get Booking endpoint.

Refunds can only be issued for showtimes that have not yet screened unless the Get Cinema Chains response in the MX Showtimes API indicates that the chain supports refunds after the start of the showtime. Note that even if a chain is indicated to support post-showtime-start refunds, the configuration of the chain’s business rules within its own internal systems will dictate whether a refund request succeeds.

Note for Ticket Packages

It is only possible to refund an entire package; the tickets contained within a ticket package cannot be individually refunded.


License Requirements

MX Tickets